Shipping policy
VAULTURY SHIPPING POLICY
Last Updated: July 07, 2026
Thank you for shopping with Vaultury. Every order is carefully prepared and inspected before leaving the Vault. This Shipping Policy explains our order processing, delivery estimates, tracking, preorder shipping, and procedures for delayed, lost, or damaged packages.
By placing an order through the Vaultury website, you agree to the terms of this Shipping Policy.
1. Order Processing
Orders are generally processed within [2–5 business days] after payment has been successfully completed.
Business days are Monday through Friday and do not include weekends or federal holidays.
During limited releases, collection drops, sales, holidays, or periods of high order volume, processing may take up to [5–10 business days].
Processing time is separate from the shipping carrier’s estimated delivery time.
Vaultury may need additional time to process an order when:
Payment requires additional verification;
The shipping address is incomplete or inaccurate;
The order contains a preorder item;
The order is placed during a high-volume release;
The order is flagged for possible fraud or unauthorized activity; or
Additional quality inspection is required.
Customers will receive a shipping confirmation email after their order has been processed and transferred to the shipping carrier.
2. Shipping Rates
Shipping charges are calculated and displayed during checkout before payment is completed.
Shipping costs may depend on:
The delivery location;
Package size and weight;
Selected shipping method;
Number of products ordered; and
Any available free-shipping promotion.
Vaultury may offer free or discounted shipping during certain promotions. Any minimum purchase amount or other condition will be displayed before checkout.
Discount codes do not automatically apply to shipping charges unless specifically stated.
3. Estimated Domestic Delivery
After processing, orders shipped within the United States generally arrive within:
Standard Shipping: Approximately [3–7 business days]
Expedited Shipping: Approximately [2–3 business days]
Express Shipping: Approximately [1–2 business days]
These are estimated transit times and are not guaranteed delivery dates.
Selecting expedited or express shipping does not shorten Vaultury’s order-processing time unless specifically stated during checkout.
Delivery may take longer because of weather, holidays, carrier interruptions, high-volume periods, natural disasters, incorrect addresses, or other circumstances outside Vaultury’s reasonable control.
4. Limited Collection Drops
Vaultury collections may be released in limited quantities and may experience higher-than-normal order volume.
Orders placed during a collection drop may require additional processing time. Any special processing estimate will be displayed on the product page, announcement, or checkout page.
Orders are generally processed in the order they are received. Purchasing expedited shipping does not move an order ahead of other orders during processing.
Adding an item to your cart does not reserve it. A product is secured only after checkout is completed, payment is approved, and an order confirmation is issued.
5. Preorder Shipping
Products marked as “Preorder” are not immediately available for shipment.
The estimated production or shipping period will be displayed on the applicable product page. Preorder dates are estimates and may change because of manufacturing, quality inspections, material availability, customs processing, transportation interruptions, or other unexpected circumstances.
When an order contains both available and preorder products, the entire order may be held until all products are ready to ship unless separate shipping is offered or purchased.
When a preorder experiences a significant delay, Vaultury will provide an update and any cancellation or refund options required by applicable law.
Customers should review all preorder information before completing their purchase.
6. Order Tracking
A shipping confirmation email containing tracking information will be sent after your order is transferred to the shipping carrier.
Please allow up to [24–48 hours] for the carrier’s tracking system to update.
Tracking information may occasionally show limited movement while a package is traveling between carrier facilities. This does not necessarily mean the package has been lost.
Customers are responsible for monitoring their tracking information and making appropriate arrangements to receive their package.
Contact us at Vaultury@gmail.com when you have not received tracking information after the applicable processing period.
7. Shipping Address Responsibility
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully review the following information before submitting an order:
Full name;
Street address;
Apartment, suite, unit, or building number;
City, state, and ZIP code;
Country; and
Contact information.
Vaultury cannot guarantee that an address can be changed after an order has been placed.
Address-change requests must be submitted as quickly as possible to Vaultury@gmail.com with the order number and corrected address.
When an order has already been processed, packaged, or transferred to the carrier, Vaultury may be unable to update or redirect it.
Vaultury is not responsible for delays, failed deliveries, or losses caused by an incorrect or incomplete address supplied by the customer, except where responsibility cannot legally be excluded.
8. Returned-to-Sender Packages
A package may be returned to Vaultury because of:
An incomplete or incorrect address;
An unclaimed package;
Multiple unsuccessful delivery attempts;
Refusal of the package;
Failure to pay applicable customs charges;
An inaccessible delivery location; or
Another carrier-related issue.
When a package is returned to us, we will contact the customer using the email address associated with the order.
The customer may be required to pay an additional shipping fee before the package is sent again when the return was caused by incorrect information, refusal, failure to claim the package, or another issue outside Vaultury’s control.
Original shipping charges are generally nonrefundable unless required by law or the return resulted from an error by Vaultury.
Packages that are not claimed within [30 days] after we contact the customer may be handled according to our Refund and Return Policy and applicable law.
9. Delayed Packages
Carrier delivery dates are estimates and may change after a package has been shipped.
Vaultury is not responsible for carrier delays caused by circumstances outside our reasonable control. However, we will provide reasonable assistance when a customer experiences a delivery issue.
When your tracking information has not updated for several business days, contact the shipping carrier first and then email us at Vaultury@gmail.com.
Please include:
Your full name;
Order number;
Tracking number; and
A brief explanation of the issue.
When Vaultury cannot ship an order within the promised processing period, we will provide an update and any cancellation or refund options required by applicable law.
10. Packages Marked as Delivered
When tracking shows that your package was delivered but you cannot locate it:
Confirm that the shipping address on the order is correct.
Check around the delivery location, including side doors, porches, mailrooms, parcel lockers, and building offices.
Ask household members, neighbors, security personnel, or building staff whether they accepted it.
Allow up to [one additional business day], as some carriers may update tracking shortly before final delivery.
Contact the shipping carrier to request delivery details.
Contact Vaultury at Vaultury@gmail.com if the package remains missing.
Vaultury may assist with submitting a carrier inquiry or claim. Assistance does not guarantee that the carrier will approve reimbursement or that Vaultury will be able to replace the order.
Claims will be reviewed individually according to the circumstances, available evidence, carrier policies, and applicable law.
Vaultury may require a police report, carrier documentation, identification, or other supporting information for packages reported stolen after confirmed delivery.
11. Lost Packages
A package is not considered lost solely because tracking has temporarily stopped updating.
When a carrier confirms that a package was lost in transit, Vaultury will review the order and determine the appropriate resolution. Depending on the circumstances and product availability, the resolution may include:
A replacement;
Store credit;
A refund; or
Assistance with a carrier or shipping-insurance claim.
Limited-edition products may not be available for replacement. When a replacement is unavailable, another appropriate resolution will be provided according to our policies and applicable law.
Customers must report suspected lost packages within [14 days] of the expected delivery date.
12. Damaged Packages
Please inspect your package immediately after delivery.
When an order arrives damaged, email Vaultury@gmail.com within [7 days] of delivery.
Include:
Your order number;
Clear photographs of the damaged product;
Photographs of the outer packaging;
Photographs of the shipping label;
Photographs of any damaged interior packaging; and
A description of what happened.
Please keep the product, packaging, and shipping materials until your claim has been reviewed.
Vaultury may deny claims submitted without sufficient photographs or after the reporting period when the delay prevents us from properly investigating the damage, except where prohibited by law.
13. Incorrect or Missing Products
Every order is inspected before shipment. However, when you receive an incorrect product or an item is missing, contact us at Vaultury@gmail.com within [7 days] of delivery.
Include your order number and clear photographs of:
The products received;
The packaging;
The packing slip, when included; and
The shipping label.
Do not wear, wash, remove tags from, or alter an incorrect product while the issue is being reviewed.
When Vaultury confirms an error, we will provide instructions and an appropriate resolution.
14. International Shipping
Vaultury [currently offers] international shipping.
Available international destinations and shipping charges will be displayed during checkout.
International delivery may take approximately [7–21 business days] after processing. Customs inspections, local postal services, transportation interruptions, and other circumstances may extend delivery times.
International customers are responsible for ensuring that the products ordered can legally be imported into their country.
15. Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, brokerage charges, handling fees, or other fees imposed by the destination country.
Unless checkout specifically states otherwise, these charges are not included in the product price or Vaultury’s shipping charge.
The customer or recipient is responsible for paying applicable import charges.
Vaultury does not control these fees and cannot guarantee their amount. Contact your local customs authority for additional information before ordering.
Refusing a package or failing to pay applicable import charges may cause the package to be returned, delayed, abandoned, or destroyed by customs or the carrier.
When an international package is returned to Vaultury, any refund may be reduced by nonrefundable shipping charges, return costs, customs fees, or other expenses incurred, to the extent permitted by law.
16. Shipping Restrictions
Vaultury may be unable to deliver to certain countries, territories, military addresses, P.O. boxes, freight-forwarding services, or restricted locations.
Available shipping options will generally be displayed during checkout.
We reserve the right to cancel orders when:
The carrier cannot service the destination;
The address cannot be verified;
The shipment would violate a law or carrier restriction;
Fraud or unauthorized activity is suspected; or
The order cannot be safely or reasonably fulfilled.
When Vaultury cancels a paid order, an applicable refund will be issued to the original payment method.
17. Freight-Forwarding Services
Customers who use freight-forwarding or package-reshipping services do so at their own risk.
Vaultury’s delivery obligation is generally considered completed when the order is successfully delivered to the address provided during checkout, subject to applicable law.
Vaultury is not responsible for loss, damage, repackaging, delays, additional charges, or incorrect delivery occurring after a freight-forwarding company receives the package.
18. Order Cancellations
Orders begin processing soon after they are placed. Therefore, Vaultury cannot guarantee cancellation after checkout is completed.
Cancellation requests should be sent immediately to Vaultury@gmail.com
An order cannot normally be canceled after it has been packaged, fulfilled, or transferred to the carrier.
Preorder cancellations are handled according to the terms displayed on the applicable product page and our Refund and Return Policy.
19. Risk Review and Order Verification
To protect Vaultury and our customers, certain orders may require additional payment, identity, or address verification before shipment.
We may contact you by email to request additional information. Failure to respond within [3 business days] may result in order cancellation.
Vaultury reserves the right to cancel orders involving suspected fraud, unauthorized payment methods, unusual purchasing activity, false information, or attempts to avoid product limits.
20. Contact Us
For questions regarding shipping, delivery, or tracking, contact:
Vaultury
Email: Vaultury@gmail.com
Website: Thevaultury.com
Please include your order number when contacting us about an existing purchase.